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International Voice - Banking Process

International Voice - Banking Process

Your Pitchh

0 - 4 years

3 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Customer Support Banking Process International Voice Process Banking support Customer Service Banking Operations Bpo Voice Banking Voice International Banking Voice Process Voice Support International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Banking Support Representative - Voice Process Job Summary : We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Support Representative in a voice process role. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer service. Criteria: - Undergraduates / Graduates can apply..!!! - Freshers and Experienced can apply - Excellent Communication in English is Mandatory!!!! - Candidates in Bangalore are preferred - Immediate joiners only!!!!! Responsibilities: Provide prompt and courteous assistance to customers via inbound calls Address customer inquiries, resolve issues, and escalate complex cases to the appropriate department. Assist customers with account transactions, account maintenance, and online banking services. Educate customers on banking products, services, and promotional offers. Follow company protocols and procedures to ensure compliance with banking regulations and security standards. Document customer interactions accurately and thoroughly in the CRM system. Collaborate with team members and other departments to ensure a seamless customer experience. Meet or exceed performance metrics including call quality, productivity, and customer satisfaction. Work Location: Bangalore Salary: Up to 3.5 to 5.5 LPA Shifts : Uk Shift 5 days working and 2 days fixed off Work from Office To Schedule an Interview, Give a call to 6360837661 (HR Preethi )

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International Voice - Banking Process