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International Process Trainer

Teleperformance Global Services Private Limited

2.0 - 4.0 years

5 - 7 Lacs

Thane, Maharashtra, India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

Bpo Operations Process Training Trainer

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.

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