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International non voice

1 - 2 years

3 - 4 Lacs

Hyderabad

Posted:1 week ago

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Job Description

International Chat Support Executives

Key Responsibilities:

  • Handle customer interactions via

    live chat

    (non-voice process)
  • Resolve customer queries related to products/services efficiently
  • Maintain a high level of customer satisfaction through quality responses
  • Follow communication guidelines and standard operating procedures
  • Document customer interactions accurately in internal systems
  • Meet individual and team performance metrics (quality, productivity, TAT)

Eligibility Criteria:

  • Candidates

    must reside in Hyderabad

  • Excellent written communication skills in English
  • Comfortable working in

    rotational night shifts and rotational week offs

  • Basic computer knowledge and typing skills
  • Ability to multitask and work in a fast-paced environment
  • Customer-centric attitude with problem-solving skills

Educational Qualifications:

  • Minimum: 10+2

Preferred Skills:

  • Prior experience in international chat or non-voice support (added advantage)
  • Good comprehension and grammar skills
  • Ability to handle multiple chats simultaneously

What We Offer:

  • Competitive salary package
  • Cab facility (as per company policy)
  • Paid training
  • Career growth opportunities
  • Friendly and professional work environment

Please contact

swathi.mohanty@intouchcx.com

Ph- 7075147044

Skills Required

international chat process chat support bpo non voice

Work Mode

Work from Office

Job Type

Full Time

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