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Customer Support Representative International Voice

0 years

2 - 3 Lacs

Electronic city Bengaluru Karnataka

Posted:2 weeks ago

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Job Description

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

  • Having daily interactions with the customer to handle issues from end to end via call
  • Going the extra mile to engage customers in solving issues and ensuring satisfaction
  • Quickly and effectively building rapport with customers while diagnosing and resolving ssues
  • Providing white glove service and having the ability to provide an overall excellent customer experience
  • Managing customer expectations regarding estimated response times

Essential Functions

  • An obligation to deliver exceptional customer service
  • Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
  • Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
  • Ability to learn new skills and quickly absorb and interpret new information, products, and
  • features from the perspective of the customer

Educational/Work Experience and Requirements

  • Must successfully pass a background check
  • High school diploma or equivalent required
  • Post secondary degree is a plus
  • Must have at least six months customer service experience or equivalent

Perks : Free Cab& Food provided
Point of Contact : Samuel
Ph. No. : 8147091053
Email : [email protected]

Job Type: Full-time

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

Skills Required

customer service 12th pass in-person

Work Mode

On-site

Job Type

Full Time

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