International Customer support

We are looking for dedicated and service-focused Customer Support Advisors to join our 24*7 operations team in Jaipur. The primary responsibility is to provide exceptional, round-the-clock support to our clients, resolving inquiries and issues efficiently across various channels (phone, email, chat).

Key Responsibilities

• Customer Interaction: Handle high-volume inbound customer calls, emails, and chat requests in a timely and professional manner.
• Problem Resolution: Analyze and resolve customer queries, technical issues, and transactional problems related to our products/services.
• Product Knowledge: Maintain in-depth knowledge of all company products, services, and policies to provide accurate information to customers.
• Shift Compliance: Commit to working in a 24*7 rotational shift environment, which includes working night shifts, weekends, and public holidays.
• Documentation: Accurately log all customer interactions, feedback, and resolutions into the CRM system.
• Quality Assurance: Meet or exceed key performance indicators (KPIs) such as customer satisfaction (CSAT) scores, first call resolution (FCR), and average handling time (AHT).

Qualifications & Requirements

• Experience: Minimum 6 months to 2 years of experience in a Call Center, BPO, or Customer Support role is highly preferred. Freshers with excellent communication skills may be considered.
• Education: Graduate (any stream).

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current salary and notice

Education:

• Bachelor's (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person