International Customer Service

As a Customer Service Representative (CSR) in the International Healthcare Domain based in Bangalore, you will be an integral part of a dynamic team dedicated to the improvement of the organization and the pursuit of your career objectives. Adhering to all training guidelines, you will handle outbound calls, gather necessary information, and accurately document details as per your training. Moreover, you will identify opportunities for process enhancements and collaborate with your team leader or manager to review them. To excel in this role, you should possess strong oral and written communication skills, proficient typing abilities, customer service expertise, motivational aptitude, a results-driven mindset, sales proficiency, self-motivation, adept relationship-building skills, excellent listening capabilities, and the ability to ask insightful questions. Your primary responsibilities will include answering and making calls promptly, providing precise information to callers, delivering exceptional customer service, acquiring essential process details, staying updated on protocols, documenting call information in accordance with standard procedures, enhancing quality results by following standards, learning additional tasks for professional growth, conducting follow-ups when necessary, mastering various processes, and promptly escalating unresolved issues to your supervisor. Key qualifications for success in this position include knowledge of customer service principles, excellent data entry skills with a minimum typing speed of 30 words per minute, a collaborative approach with strong listening and interpersonal abilities, superior verbal and written communication skills, a strong focus on quality, and a keen aptitude for rapid learning. Effective communication is paramount in this role, requiring you to demonstrate proficiency in oral, written, and interpersonal interactions. You should be capable of working autonomously with minimal supervision, influencing decisions without direct authority, operating independently in a fast-paced environment, organizing and analyzing statistical data, and prioritizing multiple objectives effectively. This is a full-time position with night shift hours. Candidates with a total of 2 years of experience, preferably with 1 year in customer service and 1 year in international voice processes, are preferred. The ability to work exclusively during night shifts at the office location in Bangalore is essential.,