0 - 2 years
2 - 4 Lacs
Posted:1 hour ago|
Platform:
Work from Office
Full Time
NIIT is Hiring: Customer Service Specialist Aviva
Location: Gurgaon
Salary: 3 LPA to 4 LPAOne side cab facility in the odd hourUK Shift (Last shift logout at 12 AM)
Freshers can also apply
Interested candidates can reach out directly at 8076143976 - Priyanka Bakshi
priyanka.9.bakshi@niitmts.com
Role: Customer Service Specialist
Eligibility:
Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT(Note: Excludes Statistics, Maths Hons, and Economics Hons graduates)
Key Responsibilities:
Handling customers queries through phone calls with professionalism and empathy.
Deliver timely and accurate services, meeting defined productivity and quality benchmarks.
Aim for first-contact resolution and maintain high customer satisfaction.
Comply with service level agreements (SLAs) including AHT, CSAT, DSAT and Customer Effort Scores.
Document all interactions accurately and follow up when required.
Identify opportunities for process improvements and contribute to operational efficiency
Ensure consistent attendance and adherence to company policies
Required Skills & Experience:
Excellent verbal and written communication skills.
Basic computer proficiency and knowledge of MS Office
Niit Learning Systems
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