International Customer Service Representative

Job Title: Customer Support Executive (Night Shift)

Company: Speed Global Solutions

Shift: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off)

Typing Speed- 30WPM

Salary: 28K to 38K in hand

Key Responsibilities:

• Customer Assistance: Assist passengers with flight bookings, cancellations, changes, and inquiries related to travel arrangements via phone support.

• Problem Resolution: Address and resolve customer complaints, issues, and service disruptions in a timely, courteous, and professional manner, ensuring customer satisfaction.

• Flight Information: Provide accurate and up-to-date information regarding flight schedules, delays, cancellations, and gate changes.

• Travel Policies: Explain Delta’s policies on baggage, ticketing, refunds, seat reservations, and travel documentation to customers clearly.

• Support in Crisis Situations: Provide assistance during emergencies, weather disruptions, and other operational challenges, offering the best possible solutions for passengers.

• Collaborate with Teams: Work closely with other departments like Reservations, Baggage, and Operations to resolve complex customer issues effectively.

• Documentation: Accurately record customer interactions and issues in the system, maintaining comprehensive case files and following up as needed.

• Customer Feedback: Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement.

• Continuous Learning: Stay updated with Delta’s latest services, policies, and promotions to offer passengers the most relevant and accurate information.

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Requirements:

• Experience: 0-2 years of customer service experience, preferably in the travel or airline industry.

• Communication Skills: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers.

• Problem-Solving Abilities: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally.

• Customer-Focused: Strong passion for delivering exceptional customer service and enhancing the passenger experience.

• Technology Proficiency: Comfortable using CRM software, online booking tools, and other airline-specific systems.

• Adaptability: Ability to handle high-pressure situations and adapt to changing work conditions, especially in a fast-paced airline environment.

• Multitasking: Ability to manage multiple customer interactions simultaneously and stay organized under pressure.

• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.

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Preferred Qualifications:

• Experience in the airline or travel industry.

• Bilingual skills are a plus.

• Familiarity with Delta Airlines' services, products, and systems.

• Graduation is Mandatory

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Benefits:

•* *Competitive salary

•* *Cab Facility for both (Male and Female)

•* *One-time meal

HR Contact : 9899687023
Mail id himanshi.hr@speedglobal.org

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹38,000.00 per month

Benefits:

• Food provided

Schedule:

• Monday to Friday
• Night shift

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person