Company name: Speed Global Solutions Job Title: Business Development Manager – International BPO Job Type: Full-Time Experience Required : 5+ years in Sales/BDM in BPO/KPO Industry Location: Office No: 616, Floor: 6th, Tower: B, iThum, Sec-62, Noida, UP (201301) Job Summary: We are seeking a dynamic and results-driven Business Development Manager (BDM) to drive growth for our international BPO operations. The ideal candidate will be responsible for identifying new business opportunities, building relationships with global clients, and closing high-value deals across various verticals including customer support, technical support, back-office services, and more. Key Responsibilities: * Develop and execute strategic plans to achieve international sales targets and expand the company’s global customer base. * Identify, qualify, and secure new business opportunities through cold calling, networking, and leveraging existing relationships. * Lead the full sales cycle from prospecting to closure, including proposal development, negotiations, and contract finalization. * Collaborate with internal delivery and operations teams to ensure solutions align with client needs and expectations. * Conduct market research and competitive analysis to identify emerging trends and customer requirements. * Maintain strong relationships with key decision-makers across client organizations to ensure long-term engagement. * Represent the company at international conferences, trade shows, and networking events. Qualifications and Skills: * Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred). * Minimum 5 years of experience in international BPO sales or business development. * Proven track record of meeting or exceeding sales targets, especially in US, UK, or APAC markets. * Strong understanding of BPO services, delivery models, and client requirements. * Excellent communication, negotiation, and interpersonal skills * Ability to work independently and manage multiple projects simultaneously. * Willingness to travel internationally as needed. Preferred Experience: * Experience with CRM tools like Salesforce, HubSpot, etc. * Exposure to verticals like healthcare, finance, e-commerce, or telecom outsourcing. * Experience in outsourcing lead generation, appointment setting, or inbound/outbound campaign management. What We Offer: * Competitive base salary plus performance-based incentives. * Opportunity to work with global clients and cutting-edge BPO solutions. * Professional development and growth opportunities. * A collaborative and high-energy work environment. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Work from home Work Location: In person

Job Title: Customer Support Executive (Night Shift) Company: Speed Global Solutions Shift: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off) Typing Speed- 30WPM Salary: 28K to 38K in hand Key Responsibilities: Customer Assistance: Assist passengers with flight bookings, cancellations, changes, and inquiries related to travel arrangements via phone support. Problem Resolution: Address and resolve customer complaints, issues, and service disruptions in a timely, courteous, and professional manner, ensuring customer satisfaction. Flight Information: Provide accurate and up-to-date information regarding flight schedules, delays, cancellations, and gate changes. Travel Policies: Explain Delta’s policies on baggage, ticketing, refunds, seat reservations, and travel documentation to customers clearly. Support in Crisis Situations: Provide assistance during emergencies, weather disruptions, and other operational challenges, offering the best possible solutions for passengers. Collaborate with Teams: Work closely with other departments like Reservations, Baggage, and Operations to resolve complex customer issues effectively. Documentation: Accurately record customer interactions and issues in the system, maintaining comprehensive case files and following up as needed. Customer Feedback: Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement. Continuous Learning: Stay updated with Delta’s latest services, policies, and promotions to offer passengers the most relevant and accurate information. ______________ Requirements: Experience: 0-2 years of customer service experience, preferably in the travel or airline industry. Communication Skills: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers. Problem-Solving Abilities: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally. Customer-Focused: Strong passion for delivering exceptional customer service and enhancing the passenger experience. Technology Proficiency: Comfortable using CRM software, online booking tools, and other airline-specific systems. Adaptability: Ability to handle high-pressure situations and adapt to changing work conditions, especially in a fast-paced airline environment. Multitasking: Ability to manage multiple customer interactions simultaneously and stay organized under pressure. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays. ______________ Preferred Qualifications: Experience in the airline or travel industry. Bilingual skills are a plus. Familiarity with Delta Airlines' services, products, and systems. Graduation is Mandatory ______________ Benefits: •* *Competitive salary •* *Cab Facility for both (Male and Female) •* *One-time meal HR Contact : 9899687023 Mail id [email protected] Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹38,000.00 per month Benefits: Food provided Schedule: Monday to Friday Night shift Language: English (Required) Hindi (Preferred) Work Location: In person

Job Title: Customer Support Executive (Night Shift) Company: Speed Global Solutions Shift: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off) Typing Speed- 30WPM Salary: 28K to 38K in hand Key Responsibilities: Customer Assistance: Assist passengers with flight bookings, cancellations, changes, and inquiries related to travel arrangements via phone support. Problem Resolution: Address and resolve customer complaints, issues, and service disruptions in a timely, courteous, and professional manner, ensuring customer satisfaction. Flight Information: Provide accurate and up-to-date information regarding flight schedules, delays, cancellations, and gate changes. Travel Policies: Explain Delta’s policies on baggage, ticketing, refunds, seat reservations, and travel documentation to customers clearly. Support in Crisis Situations: Provide assistance during emergencies, weather disruptions, and other operational challenges, offering the best possible solutions for passengers. Collaborate with Teams: Work closely with other departments like Reservations, Baggage, and Operations to resolve complex customer issues effectively. Documentation: Accurately record customer interactions and issues in the system, maintaining comprehensive case files and following up as needed. Customer Feedback: Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement. Continuous Learning: Stay updated with Delta’s latest services, policies, and promotions to offer passengers the most relevant and accurate information. ______________ Requirements: Experience: 0-2 years of customer service experience, preferably in the travel or airline industry. Communication Skills: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers. Problem-Solving Abilities: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally. Customer-Focused: Strong passion for delivering exceptional customer service and enhancing the passenger experience. Technology Proficiency: Comfortable using CRM software, online booking tools, and other airline-specific systems. Adaptability: Ability to handle high-pressure situations and adapt to changing work conditions, especially in a fast-paced airline environment. Multitasking: Ability to manage multiple customer interactions simultaneously and stay organized under pressure. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays. ______________ Preferred Qualifications: Experience in the airline or travel industry. Bilingual skills are a plus. Familiarity with Delta Airlines' services, products, and systems. Graduation is Mandatory ______________ Benefits: •* *Competitive salary •* *Cab Facility for both (Male and Female) •* *One-time meal HR Contact : 9899687023 Mail id himanshi.hr@speedglobal.org Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹38,000.00 per month Benefits: Food provided Schedule: Monday to Friday Night shift Language: English (Required) Hindi (Preferred) Work Location: In person