International Customer Service

Role Overview: As a Customer Support Executive at Cybage Software, you will be a crucial part of the support team, providing exceptional customer service through voice, chat, and email channels. Your primary responsibility will be to deliver timely and effective solutions to international clients while maintaining a high standard of communication and professionalism. Key Responsibilities: - Deliver exceptional verbal and written communication in all customer interactions. - Leverage prior BPO and application support experience to provide timely and effective solutions. - Must have hands-on experience in chat support, handling international customers with professionalism and empathy. - Provide support across multiple channels (Voice, Chat, and Email) as part of a blended support model. - Demonstrate strong customer service orientation and excellent troubleshooting abilities to resolve issues efficiently. - Willingness to work continuous night shifts and from the office (WFO) is mandatory. - Exhibit excellent written communication, with a focus on clarity, grammar, and tone. - Maintain high standards of operational discipline, including adherence to hygiene protocols, (ULs), and other compliance metrics. - Be technologically adept, with a strong understanding of general BPO tools, platforms, and industry best practices. Qualification Required: - Strong communication skills with prior experience in a BPO environment, particularly in chat support for international clients. - Good health with no health-related constraints for self or immediate family that may impact project responsibilities post-joining.,