International Chat Process

IntouchCX

0 - 3 years

2 - 4 Lacs

Hyderabad

Posted:2 days ago

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Job Description

International Chat Process

Key Responsibilities:

Handle customer queries via live chat in a timely and professional manner
Provide accurate information and resolve customer issues effectively
Maintain a high level of customer satisfaction through excellent communication
Follow standard operating procedures and quality guidelines
Document interactions and update customer records accurately
Meet productivity, quality, and response-time targets

Eligibility Criteria:

Freshers or candidates with up to
3 years of experience
in customer support/chat process
Excellent written communication skills in English
Basic computer knowledge and typing skills
Ability to multitask and handle multiple chats simultaneously
Willingness to work in
night shifts and graveyard shifts
Customer-oriented attitude with problem-solving skills

Preferred Skills (Optional):

Prior experience in international BPO/chat support
Familiarity with CRM tools
Good analytical and comprehension skills

Perks & Benefits:

Competitive salary package
Cab facility (as per company policy)
Paid training and career growth opportunities
Friendly and professional work environment

Skills Required

international chat process blended process typing speed live chat chat semi voice international chat support chat support web chat dual chat chat process

Work Mode

Work from Office

Job Type

Full Time

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