International Business- Multinational Client Servicing

Join our dynamic International Business team across Bangalore, Hyderabad & Chennai.

Summary:

We at @Prudent Insurance Brokers, are seeking an experienced Employee Benefit-Multinational Client Servicing professional for our International Business (IB) vertical. Employee Benefits Practice at Prudent is a strategic business unit dedicated to strengthening Prudent’s global brand in the international market. The individual will be responsible for relationship management and engagement for MNC relationships, account management etc. We are committed to delivering bespoke Benefit & Total Reward Solutions with high standards of service excellence, world-class advisory and consultancy support for MNC clients who have their operations in India. Our team forms a bridge of trust between the expectations of senior stakeholders globally and the seamless delivery of these best practices in India.

Roles & Responsibilities:

1)

• Responsible for strengthening client relationships & effective year-round engagement
• Work very closely with GPG in consistently building quality, review & feedback
• Responsible for all client & employee level engagement activities & strategies - Monthly/quarterly connects, presenting portfolio analysis/benchmarking reports, orientations etc.

2)

• Serve as a key bridge between global & local stakeholders
• Co-ordinating with all the internal teams – CPU, Claims, Analytics and Tech for employee and HR related concerns and conducting periodic review.

3)

• Point of escalation for any client challenges & dissatisfaction
• Bridge between internal coordination & external communications for cases of client grievances & resolutions

4)

• Managing client renewals in line with IB protocols

5)

• Generating revenue based on cross-sell and up-sell opportunities for the existing business portfolios

Desired profile/who should join:

• Excellent communication skills
• Good listening skills and ability to determine clients' needs efficiently
• Proficient in using Excel, Word & PowerPoint
• Should have good technical knowledge about Employee health Insurance/ General Insurance products.
• Experience in General Insurance/ Insurance Brokers
• Years of experience: 3 to 8 years
• Education qualification: Bachelor's Degree, Master’s Degree

with the subject ‘’MCS role_*Location*’’