Intern, Service Operations

As a Data Analyst in the service operations team, you will be responsible for analyzing service call data, customer feedback, and operational metrics to identify trends, performance gaps, and areas for improvement. Your role will involve preparing regular reports summarizing key metrics such as call closure rates, response times, customer satisfaction scores, and inventory management. Additionally, you will be required to draft and maintain procedural manuals, service agreements, and technical documentation related to service operations. Collaboration with the service team is essential to streamline processes, enhance efficiency, and reduce service delivery times. You will play a crucial role in ensuring the accuracy and completeness of data entered into systems and documentation created. Effective communication skills are vital as you will liaise with field service engineers, product technical specialists, and customers to gather information and ensure documentation reflects current practices and policies. Furthermore, you will be involved in assisting in the development of training materials related to service procedures and systems. To be successful in this role, you should possess a Bachelor's degree in a relevant field along with proven experience in data analysis, preferably in a service or technical support environment. Strong analytical skills, proficiency in Excel, and excellent written and verbal communication skills are required for preparing clear documentation and reports. The ability to work independently and collaboratively within a team environment is also crucial for this position.,