Intern

Pitney Bowes (PBI)

0 - 1 years

0 Lacs

pune

Posted:12 hours ago| Platform:

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Skills Required

com lightning visualforce rest c production customization sfdc salesforce lightning engineering triggers root cause analysis javascript apex salesforce salesforce crm sales force development data loader java lwc servicemax communication skills crm

Work Mode

Work from Office

Job Type

Internship

Job Description

Provide support to Salesforce connected applications for Field Service and Support Management including Salesforce.com, ServiceMax, Certinia, and custom .Net applications that support the Field Service ecosystem
Provide support to external Pitney Bowes Vendors who connect to our systems via a CRM-to-CRM interface as needed to support their change management needs.
Improve reliability, quality, and operability of our Salesforce.com and Field Service ecosystems.
Run the production environment with highest availability by effective monitoring and taking a holistic view of system health
Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users
Resolve end user issues within service level agreements and maintain agreed upon satisfaction ratings
Identify support trends that might warrant system changes, communication or education
Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis
Document tribal knowledge and help create/maintain our knowledge base
Participate in system design consulting, platform management, and capacity planning.
Coordinate and collaborate with other IT teams as needed to maintain system stability
Provide On-Call Support and Issue Resolution
Develop solutions to resolve defects and position the platform for the future
Adopt the toolset and processes in place for support, delivery, and release activities; collaborate to identify and implement improvements
Comply with audit requirements

Qualifications & Skills required

Degree in Business Administration, Computer Engineering or similar work experience
0-1 year in an analyst or Support role
0-1 year experience with Salesforce.com

Good to have:

Salesforce.com Certified Administrator
Excellent communication and collaboration skills
Analytical mindset and problem-solving aptitude
Time management and planning skills
ServiceMax Core Field Service Certified Administrator or equivalent experience.

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