Intern Application Maintenance

As an Application Maintenance Intern at our leading e-learning company, you will be responsible for supporting the ongoing functionality of our applications. Your role will involve bridging communication between clients and the Paexskin team, addressing client concerns, creating support tickets, and ensuring timely resolutions. Here's what you can expect in this role: Key Responsibilities: - Respond to client emails and address their concerns promptly - Investigate issues and coordinate resolutions with the development team and other cross-functional teams - Maintain documentation throughout the process - Provide timely reports to management - Classify change requests according to business guidelines and service-level agreements - Communicate and negotiate with stakeholders and internal teams on application support matters - Conduct regular inspections of applications to identify and address maintenance needs - Create and analyze reports to identify recurring issues and propose system improvements Qualifications Required: - Basic understanding of application functionality, ticketing systems, and SLAs - Proficiency in MS Office Applications, especially MS Excel, MS PowerPoint, MS Word - Strong attention to detail and proactive problem-solving skills - Excellent written and verbal communication abilities - Effective organizational and time-management capabilities - Ability to work independently with minimal supervision - Familiarity with application maintenance concepts,