Intern Application Maintenance

As an Intern Application Maintenance at our leading e-learning company, you will be a key support in ensuring the smooth functioning of our applications. In this role, you will act as a bridge between clients and our team, addressing client concerns, creating support tickets, coordinating issue resolutions, and providing timely updates to management. Your primary responsibilities will include understanding and resolving application issues in collaboration with internal teams, coordinating bug fixes, maintaining documentation of support tickets, ensuring prompt responses to client queries, analyzing recurring issues, proposing system improvements, and communicating effectively with stakeholders and internal teams. To excel in this role, you should have a basic understanding of application functionality, ticketing systems, and SLAs. Proficiency in MS Office Applications, especially Excel, PowerPoint, and Word, along with attention to detail, proactive problems solving skills, excellent written and verbal communication abilities, strong organizational and time-management skills, and the ability to work independently are essential. The interview process for this position will involve an Initial Screening, followed by a Technical Round, and an HR Round. If you are passionate about creating engaging online learning experiences and possess the required skills and qualifications, we welcome you to apply for this Intern Application Maintenance position in Pune.,