Integrated Solutions Manager - Marketing

Job Description

This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes Communication skills To effectively interact with customers and colleagues. Problem-solving skills To address customer issues and improve processes. Customer focus To understand customer needs and prioritize their satisfaction. Strategic thinking To develop and implement retention strategies. Digital Skills To be able to use and train customers on tech in teaching Attention to detail To ensure accuracy and consistency in all aspects of the role. Collaboration To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions