Insurance Customer Operations Associate

Job Description

Ethos is looking for an Insurance Customer Operations Associate to join our Customer Experience team. In this role, you will play a key part in supporting our insurance operations team by triaging issues, documenting findings, and assisting with issues that impact the customer experience. You ll collaborate with cross-functional partners to ensure our insurance policy workflows remain accurate, compliant, and customer-friendly.This is an excellent opportunity for someone early in their insurance operations career who is eager to learn, is detail-oriented, and excited about helping Ethos maintain a high bar of service and operational accuracy. Duties and Responsibilities: Support the investigation of issues affecting the administration of Ethos insurance policies. Help document operational incidents and assist in tracking trends and recurring issues. Assist with internal triage of product and policy-related inquiries raised by customer-facing teams. Collaborate with senior team members to communicate known issues and product changes to internal stakeholders. Processing of financial and administrative tasks related to new launches and product stabilization. Assist with quality assurance testing and validation of new features or updates to existing tools. Execute defined manual procedures to ensure consistent service and compliance where automation gaps exist. Possess and utilize strong understanding of Ethos products and processes Contribute to identifying and documenting process inefficiencies or opportunities for improvement. Escalate high-impact or time-sensitive issues to appropriate stakeholders promptly. Meet individual quality and productivity goals while upholding compliance and customer experience standards. Skills and Qualifications: 1+ year(s) of experience in the U.S. insurance industry; familiarity with policy administration and compliance strongly preferred. Strong organizational and documentation skills with a high level of attention to detail. Analytical mindset with curiosity for understanding how systems and processes work. Comfortable navigating ambiguity and asking questions to clarify next steps. Proficient in using Google Workspace (Docs, Sheets, Drive), Slack, and other productivity tools. Effective communicator who can clearly summarize findings and provide relevant context to peers. Team-oriented with a willingness to learn from others and take on new challenges. 1+ years of experience with SQL preferred