Insurance Business Analyst

Role & responsibilities

• Monitor the ticketing system and receive incidents and requests from end-users,

  analyzing

  these and either responding to the end-user with a solution or escalating it to the other IT teams.
• Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements.
• Provide support to workflows and provide expert knowledge on all

  workflow designs

  .
• Plan, facilitate, and conduct requirements gathering sessions,

  meetings, and presentations

  .
• Lead review sessions for completed

  business/functional requirements with key business users

  focused on gaining consensus and final business approval.
• Build strong relationships within the business units and support functions to understand the business needs.
• Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in

  troubleshooting and resolving issues

  .
• Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.
• Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.
• Facilitate

  UAT

  execution phase and work with business lead and project manager to obtain user acceptance test signoff.

TECHNICAL QUALIFICATIONS

• 5+ years of

  business analysis

  experience in the

  Commercial Property & Casualty insurance

  industry

  .
• Experience with

  GuideWire Policy Center

  is preferred.
• Experience with

  integration to external systems.

• Strong experience with

  policy administration solutions

  .
• Experienced with iterative and

  agile methodologies

  ; working knowledge of both

  SDLC & PMLC processes

  .
• Hands-on experience writing

  business requirements, functional requirements or user stories, business process diagrams, and data rules is required.

• Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.
• Experience with visualization tools is beneficial.

Candidate has experience with troubleshooting system issues.

GENERAL QUALIFICATIONS

• Possess strong verbal and written communication skills.
• Possess excellent problem-solving and analytical skills.
• Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.
• Team player who works well with technical and business resources.
• Must be able to see tasks through to completion without significant guidance.
• Possess Personal time management skills and ability to meet individual and team deadlines.
• Experience using standard project and business tools including,

  Microsoft Project, Excel, PowerPoint. Experience with SharePoint, UI mockup tool.

• Certified Business Analyst Professional (CBAP) is a plus but not required.