Inside Sales Representative

Responsibilities:

· Customer Engagement:

· Initiate and maintain regular communication with potential customers through phone calls, emails, and other digital channels.

· Understand customer shipping needs and provide relevant information about freight forwarding services.

· Negotiate rates with customers and collaborate with the pricing team to ensure profitability.

· Relationship Building:

· Build and nurture strong relationships with clients to understand their business requirements and foster long-term partnerships.

· Identify opportunities for upselling and cross-selling additional freight and logistics services.

· Product Knowledge:

· Stay up-to-date with industry trends, shipping regulations, and the company's service offerings.

· Effectively communicate the features and benefits of the company's freight forwarding solutions to customers.

· Sales Presentations:

· Develop and deliver compelling sales presentations to potential clients, showcasing the company's capabilities and value proposition.

· CRM Utilization:

· Utilize CRM tools to manage customer interactions, update customer profiles, and track sales activities.

· Generate reports on sales performance and customer engagement for management review.

· Market Research:

· Stay informed about market trends, competitor activities, and changes in the freight forwarding industry.

· Provide feedback to the management team on market dynamics and potential business opportunities.

· Problem Resolution:

· Address and resolve customer issues promptly, collaborating with relevant departments to ensure a high level of customer satisfaction.

Qualifications:

· Bachelor's degree in Business, Logistics, or related field (preferred).

· Proven experience in inside sales, preferably in the freight forwarding or logistics industry.

· Must Have Good Communication Skills

· Strong understanding of international shipping and logistics processes.

· Excellent communication and negotiation skills.

· Familiarity with CRM tools and Microsoft Office Suite.

· Ability to work in a fast-paced and dynamic environment.

· Results-driven with a focus on meeting and exceeding sales targets.

. * Female Candidates Preferred*

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Experience:

• Tele sales: 1 year (Required)

Work Location: In person

Application Deadline: 12/03/2024