Inside Sales Manager - Oncology (Patient Counsellor)

Job Title: Inside Sales Manager - Oncology (Patient Counsellor)

Location:

Department:

Reports To:

Role Summary:

Key Responsibilities:

• Lead Conversion:
• Handle incoming patient enquiries (via WhatsApp, calls, website, etc.) and proactively follow up
• Qualify leads and understand patient needs, symptoms, diagnosis stage, treatment concerns, financial constraints, and emotional readiness
• Drive OPD bookings and convert consultations into treatments (chemotherapy, immunotherapy, targeted therapy)
• Patient Counselling:
• Educate patients on Everhope's value proposition: no wait time, private suites, 1:1 care manager, insurance support, second opinions, and holistic care (nutrition, emotional support)
• Offer appropriate solutions based on medical needs, affordability, and patient journey stage
• CRM & Documentation:
• Log all interactions and status updates in the CRM
• Maintain follow-up schedules and ensure no drop-offs in the funnel
• Track lead status daily: Active, Cold, Reconnect, Converted, Not Interested
• Coordination & Support:
• Liaise with different teams to coordinate consults and treatment bookings
• Provide assistance on insurance and No Cost EMI options, working closely with financing partners
• Performance Tracking:
• Meet daily, weekly, and monthly conversion and call targets
• Share inputs on lead quality and campaign effectiveness with the marketing team
  

Required Skills & Attributes:

• Excellent communication skills in English and Hindi (empathetic, confident, clear)
• Sales acumen with a strong consultative approach
• Patient-first mindset with high emotional intelligence
• Good grasp of CRM tools and follow-up discipline
• High ownership and ability to work under pressure
• Prior healthcare, dental, diagnostics, or wellness counselling experience preferred
  

Eligibility Criteria:

• Education: Graduate in any discipline (Preferred: B.Sc., BPT, BDS)
• Experience: 2-4 years in Inside Sales / Patient Counselling / Teleconsult Sales / Wellness Sales
• Location: Gurgaon (WFO)
  

What We Offer:

• Fixed salary + attractive incentive structure
• Immersive training in oncology & patient engagement
• High-growth role with future vertical and horizontal growth paths
• Opportunity to impact lives in a meaningful way