Inside Sales - Floor Manager

Inside Sales – Floor Manager

Graduation: Graduate/Post Graduate

Prior Similar Experience: Minimum 2 Years or More in similar industry

Location: Delhi/Noida

Department: Inside Sales

Reporting To: Head of the Department

Role Overview:

We are looking for a strategic and dynamic Team Leader to drive productivity across a team

of Inside Sales Executives. This individual will be responsible for performance monitoring,

coaching, and optimizing lead flow to improve conversion rates and team output.

Key Responsibilities:

● Lead, mentor, and manage a team of Inside Sales Executives.

● Monitor daily calling metrics, talk time, and login adherence.

● Drive team to meet site visit and call targets (150+ calls per rep/day).

● Conduct regular one-on-ones and feedback sessions.

● Liaise with Marketing and Field Sales for lead handovers.

● Audit CRM usage and ensure process compliance.

● Prepare and present daily/weekly performance reports.

● Coach team members to achieve KPIs and career growth.

Team KPIs to Drive:

● Average Calls per Executive: 150+

● Average Talk Time: 1+ hour per executive

● Login Time Adherence: >4 hours/team member

● CRM Hygiene: Lead stage update discipline

● Team Conversion Rate: Lead to Visit

● Attendance and Discipline Compliance

Performance Rating Basis:

● Based on team achievement, process discipline, engagement quality

● Structured rating from "Far Exceeds Expectations" to "Does Not Meet"