Inside Sales Executive

Experience:

Shifts:

Overview:

Sales Support Account Manager

The Sales Support Account Manager plays a vital role in ensuring business continuity, customer satisfaction, and revenue growth across sales territories where U.S. Field Sales Representative positions are temporarily vacant. These vacancies typically last around 90 days. During this time, the Sales Support Account Manager acts as the primary customer contact, managing relationships, driving opportunities, and maintaining seamless operations. Each manager may support up to three inactive territories simultaneously.

Required Skills & Qualifications:

• Strong customer relationship and account management expertise.
• Proven ability to cross-sell and upsell effectively.
• Excellent verbal and written communication skills.
• Strong organizational and follow-through abilities.
• Experience in account administration and issue resolution.
• Ability to manage multiple territories with attention to detail.

Core Responsibilities:

1. Territory Review

• Collaborate with the District Sales Manager (DSM) to review the territory landscape, open opportunities, service needs, and administrative priorities.

2. Customer Relationship Management

• Send introductory communication to customers in assigned territories, positioning yourself as their interim sales representative.
• Serve as the main point of contact for all customer needs during the transition period.

3. Opportunity Management

• Review and progress all open opportunities within the territory.
• Engage with customers to understand needs, recommend solutions, and move deals forward.
• Partner with the DSM or local branch teams to advance opportunities requiring additional support.

4. Account Administration & Customer Support

Provide end-to-end administrative support across accounts, including:

• Processing invoice requests and PO changes.
• Managing credits or credits rebill requests.
• Executing service order changes and account updates.
• Responding promptly to customer inquiries and requests.

5. Sales Growth (Cross-Sell / Upsell)

• Analyze customer accounts and business verticals to identify unmet needs.
• Proactively recommend relevant products or services.
• Present tailored solutions to expand account value and drive growth.

6. Collaboration & Communication

Conduct regular weekly or bi-weekly calls with the DSM to review:

• Open opportunities
• Customer issues
• Administrative updates
• Any field support requirements

7. Territory Transition & Handoff

• Support a seamless handover once a new Field Sales Representative assumes the territory.
• Review outstanding opportunities, services, and administrative items.
• Coordinate customer communication regarding the account manager transition.

Note: The candidates who attended the interview in the last 6 months are not eligible to apply again till the cooling period.