Inside Sales / Customer Support Executive

F J Direct

0 - 3 years

3 - 5 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

customer support customer service sales support inside sales sales coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Brief Responsibilities

Customer Relations
Attend to customer inquiries, provide product information, order Processing with timely dispatch with requisite documentation and third-party certifications.

Planning & Organizing
Coordinate all shipments with freight forwarders, compile required documentation for domestic and export processes and ensure compliance with international shipping laws and standards.

Budgeting & Cost Control
Develop cost estimates for domestic and international shipments and manage freight costs, customs taxes, and other associated fees.

Key Accountabilities

Assist in managing customer databases and ensuring accuracy of records.
Handle customer queries via calls, emails, and chats in a professional manner.
Support CRM campaigns and initiatives to improve customer engagement.
Track and report customer feedback, complaints, and escalations.
Coordinate with internal teams (sales, operations, marketing) to resolve customer issues.
Prepare and share periodic MIS/CRM reports with the team.
Ensure compliance with company policies and maintain confidentiality of customer data.

Qualifications & Experience

Bachelors degree in a related field.
0–3 years of experience in CRM / customer support/client servicing (freshers with good communication skills may apply).

Skills

Good communication and interpersonal skills.
Basic knowledge of MS Office (Excel, Word, PowerPoint).
Attention to detail and problem-solving attitude.
Fluent in Hindi, English and Kannada

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