Inside Sales Associate

Location: Noida (Night Shift)

Role Overview

As a Sales Associate, you will be one of the first touchpoints for patients exploring treatment options through Luxora. You will engage with inbound leads, qualify their requirements, explain treatment pathways, coordinate with clinics, and ensure every prospect receives a high-trust, high-clarity experience.

This role demands excellent communication skills, fast learning, and the ability to handle sensitive medical conversations with professionalism and empathy. You will work closely with the Head of Sales and founders to help create a seamless, consultative sales journey.

Key Responsibilities

• Engage with inbound leads through WhatsApp, calls, email, and social platforms
• Qualify prospects based on medical needs, budget, urgency, and travel constraints
• Present Luxora’s value proposition clearly and convincingly
• Coordinate with clinics/hospitals to gather treatment plans, estimates, and timelines
• Follow up with prospects consistently to drive conversion
• Maintain accurate records in CRM and track all communication
• Support the Head of Sales with outbound campaigns and lead-gen activities
• Handle patient queries with empathy, patience, and clarity
• Work cross-functionally with marketing and operations to smoothen the patient journey
• Ensure a professional, trustworthy, and consultative experience in every interaction

Required Qualifications

• 1–3 years experience in inside sales, customer success, tele-consultation, or service-driven roles
• Excellent English communication skills (verbal + written)
• Strong interpersonal skills and the ability to handle emotionally sensitive conversations
• Ability to work night-aligned shifts for international markets (U.S./UK/Australia)
• Proficiency with CRM tools and structured follow-up
• Comfortable working in a fast-paced, high-ownership environment
• Based in Pune or willing to relocate (preferred)

Luxora Experiences is a premium medical tourism platform that combines world-class healthcare with luxury travel. We partner with internationally accredited hospitals across India, Thailand, Turkey, South Korea, and more to offer patients from Western countries affordable, high-quality treatments alongside curated travel experiences. Our mission is simple: to make advanced healthcare accessible, seamless, and memorable

Why Join Luxora?

• Be part of a fast-scaling global medical tourism brand
• High-ownership role with real learning and growth opportunities
• Direct exposure to international patient markets
• Work environment with trust, speed, and zero micromanagement
• Attractive incentives tied directly to performance