At FIS we provide a service to clients via various channels like Transaction processing, Chat etc. Customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

What you will be doing :

Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
Performing quality control activities to ensure quality standards are met.
Producing template email or written correspondence to customers, when appropriate
Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
Adhering to all fund/company policies and regulatory controls/requirement
Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
Guiding/mentoring peers on less complex processes
Excellent customer service skills that build high levels of customer satisfaction
Strong phone, verbal and written communication skills, along with active listening
Customer focus and adaptability to different personality types
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment

What you bring:

1 to 3 Years of experience from Mutual fund and transfer agency process or Finance
Shift time - 8:30 PM to 6:30 AM
Ready to work in night shifts (5 days in a week)
Hybrid model - 3 days in a week.
Excellent communication and interpersonal skills
Excellent knowledge of Customer Services; Global mindset (Desirable)

What we offer you:

A career at FIS is more than just a job. It s the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits

More Jobs at FIS

Senior AS400 Developer

Bengaluru

8 - 10 yrs

INR 25 - 30 Lacs

IT Security Analyst I

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Lead Engineer - Development (ETL Tool, REST)

Bengaluru

2 - 6 yrs

INR 9 - 12 Lacs

Senior Automation Test Engineer (Java, SQL, Selenium, Coding)- 7+ Years- Pune

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Senior Engineer - Development (C++, Unix)

Pune

1 - 3 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

FIS

Financial Services

Jacksonville

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

InP - Financial Services Account Associate II