Posted:2 days ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
Design hybrid 1P/3P architecture (SN CMDB + SAP ITAM + Internal IT Service Portal (ITSP))
Establish architectural guardrails for integration, extensibility, and governance
CMDB design and integration strategy
Data sync/ownership model between SAP and SN
Ensure SN data structures support resolver, case mgmt and AI use cases
Collaborate with internal EAs, security, CorpEng platform teams
Define north-star architecture for SN-backed IT tooling
Review and advise on SN module adoption roadmap
Document all learnings / decisions. Conduct defined level of Knowledge Transfer back to a Googler on periodic basis
Required Experience:
10+ years in enterprise architecture roles
Deep experience with ServiceNow platform, CMDB, ITSM
Experience in large-scale, distributed infrastructure environments
Knowledge of SAP integration and ITAM / ITOM design patterns
Familiarity with knowledge graphs, AI orchestration, or API-first data layers
Wipro
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