Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Storage Area Networks (SAN) Architecture and Design
Good to have skills : NAS Architecture and Design, AWS Storage Database
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Non-Production Environment Engineer, you will be responsible for the build, configuration, maintenance, and support of our critical development, testing, and staging environments. You will work closely with development and QA teams to understand their infrastructure needs, provision and manage compute, storage, and networking resources, implement automation strategies for environment provisioning and management, troubleshoot environment-related issues, and ensure the stability and reliability of these non-production landscapes to facilitate efficient software development and testing cycles. Your focus will be on optimizing these environments for performance, cost-effectiveness, and adherence to security best practices, ultimately contributing to the faster and higher-quality delivery of our products. As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions, and ensuring the smooth operation of configured services across multiple platforms. You will work both remotely and onsite, collaborating with team members to troubleshoot and resolve hardware and software challenges, while adhering to established operating models and processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Storage Area Networks (SAN) Architecture and Design, NAS Architecture and Design, AWS Storage Database. - Good To Have Skills: Experience with NAS Architecture and Design, AWS Storage Database. - Strong understanding of storage protocols and technologies. - Experience with server and network infrastructure management. - Familiarity with virtualization technologies and their integration with storage solutions. Additional Information: - The candidate should have minimum 3 years of experience in Storage Area Networks (SAN) Architecture and Design. - This position is based at our Hyderabad office. - A 15 years full time education is required.