Infra Managed Service Analyst

As an Infra Managed Service Analyst at Accenture, you will be part of the Technology for Operations team, serving as a trusted advisor and partner to Accenture Operations. Your role involves providing innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. You will collaborate closely with the sales, offering, and delivery teams to identify and develop innovative solutions. Key Responsibilities: - Develop ServiceNow Portal - Manage Incident Management processes - Establish strong client relationships - Collaborate effectively within a team - Handle disputes efficiently - Demonstrate excellent written and verbal communication skills - Administer ServiceNow Modules including Incident, Problem, Change, CMS, CMDB, Service Catalog, Integration, Knowledge & Asset Management - Maintain, administer, and standardize versions of ServiceNow - Develop and configure ServiceNow with Java certification - Create applications on the SNOW Platform - Customize service levels - Conduct platform upgrades - Develop Service Management processes Qualifications Required: - BE/Any Graduation - 3 to 5 years of relevant experience - Proficiency in JavaScript - Experience with ServiceNow Administration and Development - Ability to work in rotational shifts In your role as an Infra Managed Service Analyst, you will primarily be responsible for analyzing and solving lower-complexity problems. Your daily interactions will primarily be with peers within Accenture before updating supervisors. While you may have limited exposure to clients and/or Accenture management, the decisions you make will impact your own work and potentially the work of others. You will receive moderate-level instructions for daily tasks and detailed guidance for new assignments. As an individual contributor within a team, your focus will be on a specific scope of work. Please visit www.accenture.com to learn more about Accenture and our global professional services offerings.,