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Job Summary: We are seeking an experienced IT Support Specialist with a strong background in VOIP, DNS, Active Directory, Azure, and remote work support systems. This role involves providing technical support to end-users, managing IT infrastructure, and ensuring smooth operation of all IT systems. Key Responsibilities Provide technical support for hardware, software, and network-related issues Manage and troubleshoot VOIP systems to ensure seamless communication Configure and maintain DNS settings for consistent network connectivity Administer Active Directory including user accounts, group policies, and access control Manage and support services and resources in Microsoft Azure Support remote work systems including VPN, RDP applications, and secure access protocols Oversee server installations, updates, configurations, and ongoing maintenance Maintain detailed documentation for IT systems, configurations, and support workflows Collaborate with other IT personnel and departments to ensure smooth operations Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field Minimum 3 years of experience in IT support or similar technical role Technical Skills Proficiency in managing VOIP systems and DNS configurations Strong knowledge of Active Directory and Azure cloud services Experience in server installations, configurations, and ongoing maintenance Familiarity with remote access technologies such as VPNs and remote desktop tools Soft Skills Excellent problem-solving and analytical abilities Effective verbal and written communication skills Strong organizational and multitasking skills Ability to work independently and within a team environment Preferred Qualifications Microsoft certifications (e.g., Microsoft Certified: Azure Administrator Associate, Microsoft 365 Certified) Additional IT certifications such as CompTIA, Cisco, or relevant vendor certifications are a plus Equal Opportunity Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Show more Show less
