Information Technology Project Coordinator

Job Summary:

IT Project Coordinator

The ideal candidate will have strong organizational, communication, and multitasking skills, along with a solid understanding of IT processes and project management tools. This is an excellent opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about technology and problem-solving.

Key Responsibilities :

• Onboard new clients by setting up projects/tasks in PMS with estimated hours and updating necessary details, while training developers on project information access.
• Forward client messages to developers, simplify language as needed, provide timely updates on task completion, and address delays with explanations.
• Monitor tracked hours, ensure consistent quality, and coordinate client-developer calls as necessary.
• Oversee project activities using tools like Sheets, Trello, or client boards, monitor PMS hours, and close idle/completed projects.
• Follow up with clients for new work opportunities, address concerns proactively, and manage escalations to maintain positive relationships.
• Collect payments from clients, track milestones, follow up on pending payments, and maintain records for invoicing and financial updates.
• Generate invoices for projects, manage developer hours, and update the Upwork Work Diary when required.
• Build and maintain strong relationships with clients and developers to ensure smooth communication and collaboration.Top of FormBottom of Form

Required Skills and Qualifications :

·      Preferably IT background/Computer Engineering

·      1-4 years of relevant experience required.

·      Proficient with Project Management Software.

·      Planning and forecasting

·      Creativity & innovation.

·      Time-management skills.

·      Problem-solving skills.

·      Change management skills.

·      Leadership and Team Management.

·      Exceptional written and verbal communication skills