Information Technology (IT) Officer

Position Title: Information Technology (IT) Officer Location: TIG (SRC) Group of Universities, West Bengal & Tripura Reporting To: Registrar / Vice Chancellor / Pro-VC Employment Type: Full-Time Role Objective: To manage, maintain, and develop the university's IT infrastructure and systems to support academic, administrative, and research activities. The IT Officer will ensure secure, efficient, and uninterrupted digital operations across the university campus. Key Responsibilities: 1. IT Infrastructure Management Manage installation, configuration, and maintenance of all IT systems, including servers, networks, desktops, Wi-Fi, telephony, and surveillance systems. Ensure high uptime of campus-wide network and internet connectivity. Maintain and upgrade data centers, backup systems, and hardware infrastructure. 2. Software & Systems Administration Oversee implementation and maintenance of ERP, LMS, Examination Software, Library Management System, and HRMS. Coordinate with software vendors for customization, troubleshooting, and training. Ensure smooth functioning of the university website and student portals. 3. Data Security & Compliance Implement best practices in cybersecurity, including firewall configurations, anti-virus protection, and data backup. Ensure compliance with UGC, AICTE, and other statutory digital norms and audit requirements. Maintain secure data storage and ensure regular backups and disaster recovery plans. 4. Technical Support & User Services Lead the IT helpdesk function to support faculty, students, and staff with hardware/software issues. Train end users in the use of institutional digital platforms and IT policies. Monitor IT inventory, AMC status, and service requests. 5. Digital Campus & Smart Classrooms Ensure continuous support and upgrades for smart classrooms, video conferencing, and digital learning infrastructure. Support online examination and evaluation systems. Oversee biometric systems, CCTV, access control, and digital signage installations. 6. Innovation & IT Strategy Evaluate and recommend emerging technologies that enhance digital education and administrative efficiency. Develop an annual IT budget and procurement plan. Drive digitization and automation of manual processes across departments. Qualifications & Experience: Education: B.E./B.Tech/MCA in Computer Science, IT, or related discipline (Master's preferred) Experience: 58 years in IT administration, preferably in an educational or institutional environment Certifications (Preferred): CCNA, MCSE, ITIL, or similar Key Skills: Strong understanding of networking, servers, and system administration Proficiency in ERP, LMS, cloud platforms, and cybersecurity Vendor coordination, budgeting, and procurement knowledge Excellent analytical and problem-solving skills Strong interpersonal and communication skills Personal Attributes: Proactive and solution-oriented mindset High degree of reliability and discretion Ability to work under pressure and manage multiple projects Commitment to institutional growth and digital innovation