India - Supervisor Receivables

Inchcape Shipping Services

1 - 4 years

3 - 6 Lacs

chennai

Posted:5 days ago| Platform:

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Skills Required

debt collection dispute resolution soa time management relationship building finance focus reconciliation customer relationship operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Main Purpose of Job

Accounts Receivable function within the Onecape HUB, to include debt collection, dispute resolution, reporting and SOA reconciliation from the customers that fall under the Onecape product.

This will include ensuring SLA s/KPI targets are adhered to in accordance with our operational/financial strategy.

Key Accountabilities

Collection of customer debits in line with credit terms, maintaining a low overdue ratio
Create strong relationships with our customers, to help encourage quicker settlement turnaround
Dispute resolution
Customer refunds
Adhere to global bank account verification policy (LOBD)
Reporting i.e customer SOA s
Transaction posting within internal accounting system (Unit 4)
Communication externally and internally
Escalation on customer where recoverables are overdue
Participate in regular catchup on your sole accounts with your line managers
Regular catchups with your team members on their sole accounts
Run weekly AR reports for team chasing
Assist the Assistant Manager on Adoc tasks
Key Deliverables
Ensuring overdues are kept within target
Clear communication with internal/external stakeholders
Customer relationship building
Direct
Customer Focus
Organizational Commitment
Health & Safety Compliance
Ethics & Integrity
Key
Planning and Delivery
Initiative Financial Accountability
Planning and Delivery
Teamwork
Managing Work Processes
Quality Focus
Management
Establish Focus

Essential

Good communication skills to include prior experience dealing with collections internationally
Ability to meet deadlines through good time management and allocation of priorities
Experience of working in a target driven environment
Process oriented.
Desirable
Shipping background
Essential
B.com / BBA
Desirable
Masters in financial background

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