Independent Contractor - SAP CRM Job

We are looking forward to hire SAP CRM Professionals in the following areas :

Job Title: SAP CRM Functional Consultant - AMS Project

Location: Hyderabad

Job Type: Full-Time

:

We are seeking a highly skilled SAP CRM Functional Consultant to join our Yash AMS project team. The ideal candidate will have extensive experience with SAP CRM 7. 0 EHP 2. 0 and a strong understanding of Activity Management, Marketing, Service, and ERMS (Email Response Management System).

Key Responsibilities:

Qualifications:

• Bachelors degree in Information Technology, Business Administration, or a related field.


• Minimum of 4 - 5+ years of experience as an SAP CRM Functional Consultant.


• In-depth knowledge of SAP CRM 7. 0 EHP 2. 0, including Activity Management, Marketing, Service, and ERMS.


• Strong analytical and problem-solving skills.


• Excellent communication and interpersonal skills.


• Ability to work independently and as part of a team.

Preferred Skills:

• SAP certification in CRM.


• Experience with other SAP modules (e. g. , SAP ECC, SAP S/4HANA).




• SAP CRM Implementation and Support:
  
  
  
  • Experience in implementation and support of SAP CRM 7. 0 EHP 2. 0 modules within the AMS framework.
  
  
  • Customize and configure SAP CRM solutions to meet ongoing business requirements.
  
  
  • Provide continuous support and maintenance for SAP CRM projects, including troubleshooting and resolving issues.
  
  
  
  


• Activity Management:
  
  
  
  • Design and implement activity management processes within SAP CRM.
  
  
  • Ensure efficient tracking and management of customer interactions and activities.
  
  
  • Develop and maintain activity management reports and dashboards.
  
  
  
  


• Marketing:
  
  
  
  • Configure and manage marketing campaigns within SAP CRM.
  
  
  • Analyze marketing data to optimize campaign performance.
  
  
  • Collaborate with marketing teams to align CRM strategies with business goals.
  
  
  
  


• Service:
  
  
  
  • Implement and support SAP CRM Service module.
  
  
  • Manage service requests, service contracts, and service orders.
  
  
  • Ensure timely resolution of customer service issues and enhance service delivery.
  
  
  
  


• ERMS (Email Response Management System):
  
  
  
  • Configure and manage ERMS within SAP CRM.
  
  
  • Automate email response processes to improve customer communication.
  
  
  • Monitor and analyze email response metrics to enhance efficiency.
  
  
  
  


• AMS Project Management:
  
  
  
  • Coordinate with AMS project teams to ensure seamless integration and support of SAP CRM solutions.
  
  
  
  

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity


• Agile self-determination, trust, transparency, and open collaboration


• All Support needed for the realization of business goals,


• Stable employment with a great atmosphere and ethical corporate culture