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Adeeba e Services Pvt. Ltd.
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Inbound Voice Process

Inbound Voice Process

Adeeba e Services Pvt. Ltd.

0 - 3 years

0 Lacs

kolkata west bengal

Posted:1 week ago| Platform: Shine logo

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Skills Required

tech support troubleshooting computer broadband router mac iphone ipad outbound tech support sales skills printer email issues

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be working as a Tech Support Associate in the Inbound Technical Support Process for the US shift at Adeeba E-Services Pvt. Ltd. You will be responsible for taking inbound calls from customers facing printer, router, and antivirus issues, diagnosing the problems, and recommending the best solutions. Additionally, you will be selling technical support plans and relevant software to customers. Key Responsibilities: - Must have experience in outbound tech support for more than 6 months to 1 year - Ability to close calls efficiently - Possess good convincing and sales skills - Knowledge about blue screen errors and pop-up calls - Experience in troubleshooting technical issues related to computers, printers, broadband, routers, email problems, Mac, iPhone, and iPad Qualifications Required: - Previous experience in outbound tech support - Strong closing skills - Excellent convincing and sales abilities - Familiarity with blue screen errors and pop-up calls - Proficiency in troubleshooting technical issues related to computers, printers, broadband, routers, email problems, Mac, iPhone, and iPad (Note: Salary details are mentioned in the job description, but specific qualifications or additional details about the company are not provided in the given text.),

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Inbound Voice Process