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Kotak Mahindra Bank
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Inbound Sales Specialist

Inbound Sales Specialist

Kotak Mahindra Bank

0 years

0 Lacs

thane maharashtra india

Posted:1 week ago| Platform: Foundit logo

Apply

Skills Required

inbound calls mobile app usage troubleshooting crm systems

Work Mode

On-site

Job Type

Full Time

Job Description

Company Name:

Profile:

Qualification

Excellent Communication skills in English

Salary:

Key Responsibilities:

Handle
inbound calls
from customers related to
Kotak 811 digital savings accounts
Resolve customer queries related to
mobile app usage, transactions, login, or account issues
Assist customers with
troubleshooting
and guide them step-by-step
Ensure
first-call resolution
and maintain high customer satisfaction levels
Escalate critical or unresolved issues to the relevant departments
Maintain call logs and update CRM systems diligently

AHT, quality scores, and customer experience metrics

Huge Incentives and Appraisals.

To schedule your interview, send your CV through WhatsApp (number mentioned below)

HR Sayali :9158043197

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