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Inbound Sales Representative Associate

Inbound Sales Representative Associate

Accenture

1 - 3 years

3 - 5 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

inbound inbound sales sales customer support customer service management transformers team management customer service business development distribution transmission electrical maintenance switchgear outbound sales electrical power distribution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Associate

Qualifications:Any Graduation

Years of Experience:1-3 years
Language - Ability:English - Proficient

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

Customer Service Management

Adaptable and flexible

Agility for quick learning

Ability to perform under pressure

Commitment to quality

Written and verbal communication
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

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Inbound Sales Representative Associate