Inbound Product Manager

Role: As a Product Manager on the Authentication team at ServiceNow, youll shape how every single customer securely accesses our platform from Fortune 500 enterprises to public sector organizations. Youll own products at the heart of our security foundation, including login, MFA, SSO, and zero trust access, influencing billions of secure transactions globally. This is a high-visibility role where your work will directly enhance trust, usability, and compliance across our ecosystem. Youll join a collaborative, mission-driven team that thrives on solving complex security challenges at scale. If you re passionate about building secure, user-friendly authentication experiences that matter, this is your platform to make a global impact. What you get to do in this role: As the Product Manager for User Authentication, you will define and drive the roadmap for core authentication capabilities like login, SSO, MFA, and adaptive authentication. Youll collaborate closely with engineering, design, QE, and documentation teams to deliver secure, seamless user experiences. You ll gather requirements, prioritize features, and ensure timely execution. Youll analyze customer feedback, usage data, and security trends to make informed decisions. Cross-functional alignment and clarity in execution will be central to your day-to-day. Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries Work with multiple teams to guide projects through development and bring high-quality products to life Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction Communicate complex problems into easily understood requirements and provide solutions Develop multi-mode communications that convey a clear understanding of the needs of different audiences To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,