Inbound Escalation Specialist - Graphic Designer

Job Title:

Department:

Location:

Responsibilities:

• Respond to customer after-sales inquiries and issues via phone with a high degree of expertise and professionalism.

• Make real-time changes in the processed design as per customer requirements on call.

• Fulfill the customer requirements related to design over the call for their orders placed on the site.

• Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.

• Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction.

• Ensure superior customer experience through outstanding communication and advanced problem-solving skills.

• Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support. 

Qualifications:

• Hands on experience of Adobe Photoshop and Illustrator.

• Fluent in verbal and written English communication.

• Ready to work in rotational shifts (3 Months Day shift and 3 Months Night Shift). 

Compensations & Benefits:

▪ INR 4.20 - INR 6 LPA depending on current competency and experience.

▪ It is a 5.5 working day in a week with floating week off.

▪ Opportunity to work with International Customers/Clients.

▪ Privileged Leave (21 days) / Social Leave (1) / Restricted Leave (1)

▪ Paid Holidays (As per company policy)

▪ Employee Referral Bonus (As per company policy)

▪ Night shift allowance (As per company policy)

▪ Rotational Shift (3 months) with possibility of extension subject to business requirements

▪ Over-time (As per company policy)

▪ Company sponsored Mediclaim up-to 3 lakhs (Self, Spouse, Up-to 2 kids).

▪ 24x7 Cafeteria ▪ Gratuity (As per applicable law)

▪ Parents inclusion Mediclaim at a nominal charge.

▪ Professional Development.

▪ Performance Recognition.

▪ Company sponsored Events C Celebrations. 

POC (Point of contact):

Priyam Rana

Senior HR Executive

priyam.rana@groupbayport.com

+91 9974683668