Inbound Customer Service Advisor

Day Shift, 5Days Working, Permanent Hiring - Immediate joiners Role: Domestic Voice Process – Inbound Location: Airoli, Mumbai Mode: Work from Office Interview Mode: Offline Only Nearby Candidates | No Relocation | No Transport Provided JOB DESCRIPTION We are hiring enthusiastic and customer-focused candidates for the Domestic Voice Process (Inbound). The role involves assisting customers with health insurance-related queries and providing accurate resolutions while maintaining a high level of customer satisfaction. WHAT WE OFFER: • 5 Days Working • 2 Rotational Week Offs • Great Work Culture • Opportunity to work with a leading brand • Immediate Joining Required SHIFT TIMINGS • Female Candidates: 8 AM – 8 PM (10-hour shift) • Male Candidates: 8 AM – 9 PM LOCATION Airoli, Mumbai (Only candidates staying nearby; no relocation cases accepted) (No transport facility provided) ELIGIBILITY CRITERIA • Only Graduates and UG (All marksheets required; no backlogs) • Freshers and Experienced candidates can apply • Must stay near Airoli • Excellent communication skills • Immediate joiners preferred SALARY STRUCTURE Freshers: • CTC: ₹2,62,200 • In-hand: ₹17,987 Experienced: • CTC: ₹2,66,750 • In-hand: ₹19,791 REQUIRED DOCUMENTS • UAN Number • Aadhaar Card • All Educational Mark Sheets RECRUITMENT PROCESS 1. RMG Screening 2. Operations Round 3. Versant-4 Test (at office or virtual) 4. Final HR Discussion RESPONSIBILITIES • Handle incoming customer calls for health insurance queries. • Provide accurate information and problem resolution. • Maintain professional communication and service quality. • Ensure customer satisfaction and follow process compliance. SKILLS REQUIRED • Strong verbal communication • Active listening • Basic computer skills • Customer handling skills • Problem-solving ability • Patience and professionalism • Ability to work in rotational shifts • Time management