PERMANENT HIRING: Work From Office: Typical duties and responsibilities: · Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali & Hindi and English languages as per region. · Language Combination required: English with Guajarati / Marathi / Assamese / Bengali) · Exceptional phone manner · Patient centric and Excellent interpersonal and communication skills · Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly. · Be a self-starter with attention to detail. · Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail · Log in hours (Total hours 9:00:00 hrs. & Production hours – 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual. · Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm) · 100% documentation · Quality & AHT to be maintained as per process requirement · Always be updated with the Process knowledge & daily updates · Should take initiatives & be flexible for the changes. · Mode of work: Work from Office, Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100. · Employment Type: Permanent. · Process: Multilingual support for a Healthcare project · Educational mandate: any HSC / Graduate / Postgraduate can apply. · Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.\ · Working days: 6 with 1 day rotational off. Additional Benefits: Permanent Job role After 6months of employment will get a chance to fill Internal Job Posting (IJP) through which eligible candidates can be promoted to next level (Trainer/ Team Leader / Associate TL, HR recruiter, QA etc.) Note - Bengali is our top priority, outstation candidates are eligible to get their Train travel ticket reimbursement and additionally INR 2000 joining bonus.

Work From Home: Voice Process: 5 Days Working: Malayalam Language is mandatory Job Description: Process: Inbound voice support (Non-Technical) Mode of work: Work from Home Shift & Week-off – Rotational Requirements: Laptop with i5 processor, 8+GB RAM, and Windows 10 OS Broadband internet connection (Net speed of 30 mbps or above) Fresher or Experienced Graduates or Under Graduates Age limit – 18 to 30 years Note: Candidate must be fluent in Malayalam Language.

Day Shift: 5 Days Working: Work From Office: PERMANENT HIRING Process / Position: Domestic Voice Process Location: Aiorli Navi Mumbai Qualification: Graduation Experience: Fresher can Apply Assessments: Voice versant/Written versant Salary In Hand: 17900K to 19.7K TCTC: 2,42,600LPA to 2,66,750LPA Skill sets: Good English Communication Shifts: 8am to 8pm ( females) 8am to 9 pm( Male) Working and Week offs: 5days Working & 2 rotational week-off

Employment Type: Full time – 100% Work from Office: Live chat Process with 5days working Shift Pattern Rotational (24X7) Work Pattern Working Window Number of Hours 9.5 Hours Job Purpose Summary: Within the role of Customer Services Advisor, you will be tasked with delivering high quality customer centric solutions and being vocal about providing insights on what does not work for customers. You will have an opportunity to deal with a ‘moment of truth’ and it will be up to you on how well you do to turn it into a ‘moment of delight’. We’re a hard-working bunch and have an open culture to help fulfil your potential. You will need to work within a lively fast-paced customer service environment and demonstrate that you are able to delight our customers. You will be responsible for taking live chats from customers calling in relation to their bills, products, and services. Getting down to some specifics – what your day to day will look like  You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.  You will be responsible for creating Upsell/Cross sell opportunities while assisting inbound chats using the live chat channel  Take complete responsibility for providing accurate and relevant information and resolving customers’ queries on the first contact.  Take end-to-end ownership of the customer’s issue and follow through commitments.  Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way.  Use simple language, which is clearly understood by the customer.  Adhere to work schedule & thereby contributing to operational efficiencies.  Meet & maintain work ethics in congruence with organizational compliance.  Deliver consistently, maintaining warm & professional relationships.  Delivery on efficiency & commercial targets  Contribute to business profitability through various up-sell / cross-sell initiatives. As you become more experienced in the role, you will benefit from further key skill set development within the organization, which in turn will allow you the flexibility and experience to offer support and assistance in response to business requirements beyond just the customer relations department. Skills & Competency Requirement  Excellent communication skills, written and verbal  Listening skills - being attentive, patient and listening without interrupting  Objection handling skills - Ability to think of possible alternatives for a situation and anticipate potential obstacles  Being persuasive and diligent  Achievement Orientation. Takes responsibility and stays focused on self-performance  Ability to work within a team and building relationship – with customers and team members  Listens and responds appropriately to other team members’ ideas  Problem Solving Skills. Build a logical approach to address problems.  Basic levels of computer proficiency  Working knowledge of MS Office applications like Word & Excel  Experience of working in live chat processes or customer services or Telecoms industry (Mandatory)  Experience with Upselling / Proactive Sales on live chat (Mandatory) Requirement:  Experience: 6 months to 18 months  Qualification: Undergrad & Graduate  Location: Hinjewadi, Pune  Rounds of Interview: HR Round, Chat assessment (VNA) & Ops round  Salary Grid: 6-12 Months: 3.6 - 4.2LPA  12-18 MONTHS: 4.5 LPA  18 Months and above: 4.8 LPA

Job Role: Customer Support Associate – Email/Chat (Non-Voice) Location: Visakhapatnam Shift: 24x7 rotational | Working Days: 5 days/week We are hiring freshers and experienced candidates (U1 & U2) for a non-voice process to handle customer queries via email and chat. Candidates must have strong written communication skills and a problem-solving mindset. Requirements: • Good written English • Typing speed: 30 WPM with 90% accuracy • Comfortable with rotational shifts • Freshers and experienced (U1/U2) can apply Hiring Process: 1. HR Screening 2. Written Chat Test (pen & paper over video) 3. Versant Writing Test 4. Typing Test CTC: • Fresher: ₹2.7 LPA • U1 Exp: ₹3.5 LPA • U2 Exp: ₹4.1 LPA Process Specifics •Willingness to work for 24/7 working environment is a must, which involves Night Shift •Minimum qualification 10+2 or 10+3 and no pursuing candidates •No leaves for the first 3 months of joining •5 days working, rotational shifts and 2 weekly off (rotational) •Freshers are eligible •Work From Office only. •Chat Process •Immediate Joiners (Joining Dates: 16-Jun-25; 18-Jun-25, 19-Jun-25 and 20-Jun-25) •Excellent Communication •Proficient in typing : Speed – 30wpm and 90% accuracy Position Summary: Handle live contacts of e-commerce customers and provide appropriate solution to their queries •Languages Required: Excellent Communication Skills in English (Verbal and Written both – B2 Level)

CHAT PROCESS - PERMANENT HIRING - WORK FROM OFFICE - 5DAYS WORKING - 2WAY CAB FACILITY Here are the details for the job description and roles & responsibilities: · Respond to customer inquiries via chat (non-voice) · Resolve issues with clear, concise, and grammatically sound written communication · Maintain high-quality service standards with timely responses · Ability to handle multiple chats simultaneously · Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs) · Education: Undergraduates, Graduates, and Postgraduates · Experience: Both Freshers and Experienced candidates can apply · Excellent communication skills in English · Must not be pursuing regular education · 2-way cab facility Salary Details: Freshers: ₹2.4 LPA Experienced: Up to ₹3.4 LPA (Minimum 1Yr) Designation : Associate Work Location: Bahadurpally Survey No 62 TMTC SEZ 1A Qutubullapur mandal, bahadurpally, hyderabad , Telangana PIN 500043 Rounds of interviews: HR Essay or Topic writing round Chat Assessment OPS1 OPS2

Back Office - Permanent Hiring - Work From Office - 5Days Working - Day Shift We are currently having openings in our Backend Process – 100% work from office. With fixed salary & permanent hiring. Designation- Customer Support Associate (CSA). Job Profile- Have to check customer’s documents. Mandatory Criteria- Any Grad Fresher and experience both can apply. Hindi reading mandatory for Bengali and Hindi candidate. English to Hindi translation also mandate. Customer orientation. Ready to work in Shifts. No planned leave for upcoming 3 month after joining. 10 hr 30 Mint of the day, 9 hr 30 Mint . work and 1 hour break Shift- 9AM to 6 PM and 9 PM to 6 AM No cab facility. Working Days-5 Week Off- Rotaional Interview Structure- HR round - General check. OPS round – General Check Payout- For Bengali/ Hindi/English/ Assamese/ Odiya In-hand-11300 (around) Documents Required – Education Mark sheets Aadhar Card Pan Card

No Calls / No Target / No Sales : 5Days Working: Permanent Hiring: Document Verification Process: 100% Non Voice We are currently having openings in our Backend Process – 100% work from office. With fixed salary & permanent hiring. Designation- Customer Support Associate (CSA). Job Profile- Have to check customer’s documents. (UIDAI DQ) Mandatory Criteria- Any Graduate Fresher and experience both can apply. Hindi reading mandatory for Bengali and Hindi candidate. English to Hindi translation also mandate. Customer orientation. Ready to work in Shifts. No planned leave for upcoming 3 month after joining. 10 hr 30 Mint of the day, 9 hr 30 Mint . work and 1 hour break Shift- 9AM to 6 PM and 9 PM to 6 AM No cab facility. Working Days-5 Week Off- Rotaional Interview Structure- HR round - General check. OPS round – General Check Payout- For Bengali/ Hindi/English/ Assamese/ Odiya In-hand-11300 (around) Documents Required – Education Mark sheets Aadhar Card Pan Card Offer, Last three month pay-slip & experience letter.

Permanent Hiring: 5days Working: NO NIGHT SHIFT: Outbound Process We are currently having openings in our Voice Process (L2) – 100% work from office. With fixed salary · Designation- Customer Support Associate (L2). · Job Profile- Have to resolute customer’s query Voice Call · Mandatory Criteria- · Min HS Passed. · Fresher & experienced both can apply · Excellent verbal communication skill in English & Hindi without major MTI for Voice process · Should have not applied for any Flipkart interview in last 3 month · Customer orientation. · Ready to work in 24/7 Shifts · No planned leave for upcoming 3 months after joining · 5 Days working 2 days’ rotational week off · 10 hour of the day, 9 hrs. work and 1-hour break · Should have a typing speed of 30WPM with 90% accuracy · Interview Structure- · HR round - General check. – · Typing Test · OPS round – General Check · Voice Versant (V4 and above) · PMAP · Client Round – Video Call · Payouts – · Salary for minimum 6 months’ experience candidate – Approx 15.3k – 16k in-hand based on interview and versant score · Fresher- 15 k Approx in hand · Pick up or drop for odd shifts · Training Can be at night. · Documents Required – · Education Mark sheets · Aadhar Card · Pan Card · Offer letter, Exp Letter & last 3 months pay slips (for experienced people only)

Permanent Hiring: 5 Days Working: Work From Office: 2Way cab facility Here are the details for the job description and roles & responsibilities: · Respond to customer inquiries via Voice · Resolve issues with clear communication · Maintain high-quality service standards with timely responses · Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs) · Education: Undergraduates, Graduates, and Postgraduates · Experience: Both Freshers and Experienced candidates can apply · Excellent communication skills in English · Must not be pursuing regular education · 2-way cab facility Note : Should not have planned leaves for the first 3 months Due to the Training Program, Candidates who have Done with the Final exams and no leaves planned they can also Join With us. Salary Details: Freshers: ₹3.5 LPA Experienced: Up to ₹4.5 LPA (Minimum 1Yr) Designation : Associate Rounds of interviews: HR Trainer/ Voice Round OPS Round Please note that all interviews will be conducted face-to-face.

Work From Home: Tamil Voice Process: 5 Days Working Job Description: Designation: Trainee Associate Process: Inbound voice (Tamil) support (Non-Technical) NAPS/NATS: 11 months work duration Regular hiring Mode of work: Work from Home Shift & Week-off – Rotational Salary: Tamil & English – Stipend in hand – INR 13948 per month (NAPS/NATS) Tamil & English – Experienced candidates – INR 210000 per annum Requirements: Laptop with i5 processor, 8+GB RAM, and Windows 10 OS Broadband internet connection (Net speed of 30 mbps or above) Fresher or Experienced Graduates or Under Graduates Age limit – 18 to 30 years