Inbound Customer Representative

Company Description

Avalanche High-Tech Enterprise is your go-to online platform for integrated recruitment services, IT solutions, and product development. We ensure a seamless connection between employers and the right candidates using advanced tools and algorithms. Our IT services range from system integration and cloud solutions to cybersecurity, optimizing business processes and improving efficiency. Additionally, we specialize in innovative IT product development, including software applications and mobile apps, to meet the evolving needs of your business.

Role Description

This is a full-time, on-site role for a Customer Care Representative located in Indore. The role involves providing exceptional customer support, ensuring customer satisfaction, handling inquiries, resolving issues, and maintaining communication with clients. The representative will be responsible for delivering the highest level of customer service by assisting customers and addressing their needs promptly and efficiently.

Qualifications

• Strong Interpersonal Skills and Communication abilities
• Customer Support and Customer Service experience
• Focus on Customer Satisfaction and a customer-centric approach
• Excellent problem-solving skills
• Previous experience in a customer service role is preferred
• Ability to work independently as well as in a team environment
• Bachelor's degree or equivalent work experience