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PwC Service Delivery Center
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IN_Senior Associate_D365 CRM Technical_GCC

IN_Senior Associate_D365 CRM Technical_GCC

PwC Service Delivery Center

4 - 6 years

25 - 30 Lacs

bengaluru

Posted:21 hours ago| Platform:

Apply

Skills Required

data migration project management consulting javascript html microsoft dynamics information technology analytics sql salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

& Summary

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

We are looking for a skilled D365 CRM Consultant to design, develop, and implement CRM solutions that align with business goals. The ideal candidate will have handson experience with CRM platforms, strong programming skills, and the ability to translate business requirements into scalable technical solutions.

Responsibilities

Customize and configure CRM systems (e.g., Salesforce, Microsoft Dynamics, Zoho) to meet business needs.

Develop custom modules, workflows, plugins, and integrations using APIs and SDKs.

Collaborate with functional consultants and business stakeholders to gather and analyze requirements.

Perform data migration, cleansing, and integration with thirdparty systems.

Troubleshoot and resolve technical issues related to CRM performance, data integrity, and user access.

Participate in code reviews, testing, and deployment processes.

Maintain documentation for technical designs, configurations, and customizations.

Required Skills & Qualifications

Bachelors degree in Computer Science, Information Technology, or related field.

3+ years of experience in CRM development and customization.

Proficiency in one or more CRM platforms (e.g., Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge).

Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL.

Experience with data migration tools and ETL processes.

Familiarity with Agile/Scrum methodologies.

Excellent problemsolving and communication skills.

Mandatory skill sets

D365 CRM Technical,

Preferred skill sets

CRM development and customization

Years of experience required

4 to 6 Years

Education Qualification

BE/B.Tech

Education

Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred

Required Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency {+ 5 more}

Travel Requirements

Available for Work Visa Sponsorship

Job Posting End

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IN_Senior Associate_D365 CRM Technical_GCC