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PwC Service Delivery Center
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IN Senior Associate D365 CRM Technical GCC

IN Senior Associate D365 CRM Technical GCC

PwC Service Delivery Center

3 - 8 years

20 - 25 Lacs

bengaluru

Posted:20 hours ago| Platform:

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Skills Required

data migration project management consulting javascript html microsoft dynamics information technology analytics sql salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives

We are looking for a skilled D365 CRM Consultant to design, develop, and implement CRM solutions that align with business goals
The ideal candidate will have handson experience with CRM platforms, strong programming skills, and the ability to translate business requirements into scalable technical solutions

Responsibilities

Customize and configure CRM systems (eg Salesforce, Microsoft Dynamics, Zoho) to meet business needs

Develop custom modules, workflows, plugins, and integrations using APIs and SDKs

Collaborate with functional consultants and business stakeholders to gather and analyze requirements

Perform data migration, cleansing, and integration with thirdparty systems

Troubleshoot and resolve technical issues related to CRM performance, data integrity, and user access

Participate in code reviews, testing, and deployment processes

Maintain documentation for technical designs, configurations, and customizations

Required Skills & Qualifications

Bachelors degree in Computer Science, Information Technology, or related field

3+ years of experience in CRM development and customization

Proficiency in one or more CRM platforms (eg Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge)

Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL

Experience with data migration tools and ETL processes

Familiarity with Agile/Scrum methodologies

Excellent problemsolving and communication skills

Mandatory skill sets

D365 CRM Technical,

Preferred skill sets

CRM development and customization

Years of experience required

4 to 6 Years

Education Qualification

BE/BTECH

Education

Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred

Required Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Analysis, Communication, Creativity, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency {+ 5 more}

Travel Requirements

Available for Work Visa Sponsorship

Job Posting End

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IN Senior Associate D365 CRM Technical GCC