Not Applicable
Specialism
Microsoft
Management Level
Associate
& Sum y
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency
These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utili ion of business applications, enabling clients to achieve their strategic objectives Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utili ion of Microsoft CRM applications Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities
This purposeled and valuesdriven work, powered by technology in an environment that drives in ation, will enable you to make a tangible impact in the real world We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other Learn more about us
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, ital status, sexual orientation, pregcy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law
We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations
We are looking for a skilled CRM Technical Consultant to design, develop, and implement CRM solutions that align with business goals
The ideal candi will have handson experience with CRM platforms, strong programming skills, and the ability to translate business requirements into scalable technical solutions
Responsibilities
Customize and configure CRM systems (eg Salesforce, Microsoft Dynamics, Zoho) to meet business needs
Develop custom modules, workflows, plugins, and integrations using APIs and SDKs
Collaborate with functional consultants and business stakeholders to gather and analyze requirements
Perform data migration, cleansing, and integration with thirdparty systems
Troubleshoot and resolve technical issues related to CRM performance, data integrity, and user access
Participate in code reviews, testing, and deployment processes
Maintain documentation for technical designs, configurations, and customizations
Required Skills & Qualifications
Bachelors degree in Computer Science, Information Technology, or related field
3+ years of experience in CRM development and customization
Proficiency in one or more CRM platforms (eg Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge)
Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL
Experience with data migration tools and ETL processes
Familiarity with Agile/Scrum methodologies
Excellent problemsolving and communication skills
Mandatory skill sets
CRM Technical Consultant
Preferred skill sets
CRM development and customization
Years of experience required
4 to 6 Years
Education Qualification
BE/B
Tech
Education
Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology
Degrees/Field of Study preferred
Required Skills
Microsoft Dynamics 365 Customer Relationship Management (CRM)
Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being
No
Job Posting End
