Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS Internal Firm Services Other
Management Level
Associate
& Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations
& Summary
Tech Hub enables our company s businesses to achieve their technologydriven goals. The work undertaken in Tech Hub covers a range of areas from leading and supporting the company through to the build or adoption of new technology, to protecting against risk, and delivering valuable data insights that transform our technology capabilities. Incident Management & Response typically plays a crucial role in managing and responding to security incidents within an organization You will be responsible for supporting our business and serve as the first point of contact, categorize and prioritize incidents, and escalate complex issues. Handle cybersecurityrelated incidents, assess risks, and recommend security measures and Ensures clear and transparent communication during incidents, coordinating between technical teams, management, and external parties
Lead and manage the incident response team, providing guidance, mentorship, and performance management
Oversee the detection, analysis, and response to security incidents, ensuring timely and effective resolution
Serve as the escalation point for complex or highimpact incidents
Develop, maintain, and continuously improve incident management policies, procedures, and playbooks
Implement best practices and industry standards for incident management and response
Ensure effective communication of incident status, impact, and resolution to senior management and stakeholders
Prepare and present incident reports, metrics, and postincident reviews to executive leadership
Collaborate with other departments, such as IT, legal, and compliance, to ensure coordinated incident response efforts
Identify and assess risks related to incident management and response, proposing mitigation strategies
Work with security teams to enhance the organizations security posture and prevent future incidents
Manage the budget for the incident response function, ensuring optimal allocation of resources
Develop and deliver training programs and awareness campaigns to enhance the organizations incident response capabilities
Evaluate the effectiveness of incident response processes and propose improvements.
Promote security awareness across the organization
Mandatory skill sets
Extensive experienced on incident management and response Proven experience in leadership or managerial roles Deep understanding of security monitoring tools, technologies, and methodologies Expertise in network security, threat intelligence, and vulnerability management. Strong analytical and problemsolving skills, with the ability to make datadriven decisions. Excellent communication and interpersonal skills, ability to interact effectively with all levels of the organisation. Strong leadership and teambuilding abilities
Preferred skill sets
Curiosity A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo. Collaboration A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. Challenge Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. Value Driven Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the companys mission and integrity standards. Excellent attention to detail Proactive Analytical
Years of experience required
7+ yrs
Education qualification
Bachelor
Education
Degrees/Field of Study required Bachelor Degree
Degrees/Field of Study preferred
Required Skills
Monitoring Tools
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more}
Travel Requirements
Available for Work Visa Sponsorship
