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PwC Service Delivery Center
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IN-Senior Associate

IN-Senior Associate

PwC Service Delivery Center

3 - 6 years

11 - 15 Lacs

Gurugram

Posted:7 hours ago| Platform:

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Skills Required

IT services Change management Contract management Analytical Budgeting Business strategy IT operations Troubleshooting Continuous improvement Information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS Internal Firm Services Other

Management Level

Senior Associate

& Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

& Summary

Service Governance ensures that IT services are delivered effectively and efficiently, adhering to established policies and standards. As an ITSM Manager you will maintain and continuously improve ITSM processes. Support our business through IT Service Management and Service Transition best practice. You will consult on and provide ITSM solutions, specifically governance frameworks for IT Service Delivery and IT Operations. Drive the development of core services to be available to all business stakeholders. Enable your team to deliver appropriate IT Service Management solutions.

Manage and improve ITSM processes such as incident, problem, and change management.

Report metrics associated with IT service levels.

Lead ITSM projects and initiatives.

Monitor on IT service performance.

Assist in design and maintenance of ITSM policies and procedures

Understanding of IT infrastructure, applications, and service delivery models Ensure to meet requirements of audit & compliance Experience in improving IT service management processes Understanding of budgeting and financial management Ability to be actively involved in large projects and/or leading medium scale projects.

Mandatory skill sets

Extensive experience in IT Service Management

Excellent knowledge of ITIL frameworks.

Experience with ITSM tools (Service Now, JIRA) and platforms.

Preferred skill sets

Curiosity A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo. Collaboration A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. Challenge Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. Value Driven Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the companys mission and integrity standards. Tactical Influential Customerfocused Collaborative Process oriented

Years of experience required

7+ yrs

Education qualification

Bachelors

Education

Degrees/Field of Study required Bachelor Degree

Degrees/Field of Study preferred

Required Skills

Information Technology (IT) Services

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Creativity, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Embracing Change, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy {+ 24 more}

Travel Requirements

Available for Work Visa Sponsorship

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IN-Senior Associate