In-Business Quality Assurance

As an individual in Quality Assurance, Monitoring & Testing, you play a crucial role in assessing outcomes from activities and processes to ensure conformance with applicable requirements. Your primary objective is to enhance risk management quality by conducting quality testing for business function quality control and transformation lead quality control post the completion of an activity or process. This involves developing and executing Monitoring and Testing for controls, including control design assessment, operational effectiveness evaluation for monitoring & testing tools, and the assessment and execution of monitoring/testing tools to evaluate the effectiveness of key controls designed to address defined risks. Your responsibilities include supporting the assessment of activities and processes according to required policies, standards, and procedures to strengthen risk management quality. You will conduct routine testing of internal activities and processes to verify adherence to established quality standards and identify areas of risk or non-compliance. Additionally, you will assist in reviewing stakeholder/client feedback, responding to quality assurance complaints or issues promptly, and supporting quality testing for business function quality control. Furthermore, you will contribute to the development and execution of Monitoring and Testing for controls, report on quality control outcomes to top management and stakeholders, stay updated on the latest quality assurance testing tools and strategies, and have a good understanding of the Citi Risk & control framework. You will also be involved in the end-to-end monitoring of controls defined in the Risk Management policy, participate in control design assessment meetings, identify monitoring breaks, and propose enhancements. In terms of qualifications, you are expected to have a minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. You should possess strong knowledge in developing and executing controls, experience in implementing sustainable solutions, and an understanding of compliance laws, rules, regulations, and best practices. Proficiency in Microsoft Office suite and excellent analytical, communication, problem-solving, and decision-making skills are essential for this role. Education-wise, a Bachelor's/University degree is required, with a Master's degree being preferred. Your ability to manage multiple tasks and priorities, engage at the senior management level, and demonstrate sound ethical judgment will be valuable assets in this position within the Controls Governance & Oversight job family under the Quality Assurance, Monitoring & Testing job family at Citi.,