In-Business Quality Assurance

As an individual in Quality Assurance, Monitoring & Testing, you are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes quality testing performed for business function quality control and transformation lead quality control post the completion of an activity/process. Your role involves the development and execution of Monitoring and Testing for controls, such as control design assessment, operational effectiveness design, monitoring/testing design assessment, and executing monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks. Your responsibilities will include supporting the assessment of activities and processes as per required Policies, Standards, and Procedures to enhance risk management quality. You will conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. Additionally, you will review stakeholder/client feedback, respond to any quality assurance complaints or issues efficiently, and support quality testing for business function quality control and transformation lead quality control post the completion of an activity/process. Moreover, part of your role will involve developing and executing Monitoring and Testing for controls, reporting on quality control outcomes, and control effectiveness to top management and relevant stakeholders. You will need to stay updated with the latest quality assurance testing tools and strategies, have a good understanding of the Citi Risk & control framework, and assist teams involved in the end-to-end monitoring of controls as defined in Risk Management policy. In terms of qualifications, you should have a minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Additionally, you should possess strong knowledge in the development and execution of controls, analytical skills, and the ability to manage key risks and controls effectively. A Bachelor's/University degree is required, while a Master's degree is preferred. Key skills for this role include analytical thinking, assurance strategy, communication, constructive debate, controls assessment, controls lifecycle, policy and procedure, risk remediation, and stakeholder management. Strong verbal and written communication skills, problem-solving abilities, and proficiency in Microsoft Office suite are also essential. If you believe you are a suitable candidate for this position and meet the qualifications and requirements mentioned above, we encourage you to apply.,