Internal Firm Services
Industry/Sector
Management Level
Associate
In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software
& Summary
A PwC is a proud leader in digital transformation
Since , our work has been recognized globally with a variety of innovation and industry awards Enabled by Salesforce, powered by business perspective, and geared for innovative experiences, the new value equation goes endtoend with Salesforce to bring customers closer with every click
Salesforce Configuration Analyst, which will be responsible for ongoing worldwide support and configuration requests specific to PwC Salesforce implementation
Provide daytoday technical support to Salesforce Users globally (L2)
User access rights management
Deliver documentation on how to use Salesforce solution
Identify, diagnose, and resolve technical problems, escalate and track problems appropriately
Create and maintain reports and dashboards across functional groups
Create and maintain report types
Manage elevated access requests
Analyze integration issues and data flows
Understanding and experience with general salesforce setup, functionality and configuration such as workflows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc
Reports and dashboards development/maintece experience
Metadata analysis experience
Troubleshooting incidents in stage and production environments, ServiceNow familiarity for reporting and configuration
Skills in CRM Analytics administration and familiarity with dashboards, lenses, recipes, data sets, etc is a plus;
Proficiency with Data Loader, Workbench tools, etc
Mandatory skill sets
3+ years experience in enterpriselevel Salesforce projects/large global projects using ITIL methodologies with repeated and demonstrable success
3+ year experience in Salesforce configuration within Sales Cloud in Lightning Experience, including permissioning, object relationships, triggers, workflow, and frontend configuration
Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, etc
Understanding of when to use configuration vs customization
Preferred skill sets
Advanced Excel skills and MS Office applications is desirable
Very good written and spoken English
Preferred Knowledge/Skills
Demonstrates abilities and/or a proven record of success in understanding business and technical problems for Salesforce technologyenabled solutions that address the needs of large organizations, including the following areas
Strong communication and analytical skills, ability to effectively work and communicate with End Users, Business Support teams, Dev / DevOps teams, Product Owners and integration partners
Strong ability to extract relevant and meaningful information from multiple sources and use them to analyze issues
Ability to adapt to rapid changes and understanding the severity and impact of these changes in order to support and use future technology
Demonstrating agility in modifying proposed solutions or approaches as needed to address evolving requirements
Strong analytical, critical thinking and problemsolving skills
Display attention to detail in executing and reviewing the work of others to establish quality standards that are achieved
Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
Intermediate Salesforce Administration and Configuration (Hands on experience implementing workflow rules, validation rules, complex assignment rules, process builders, lightning web components, working with metadata etc)
Effectively utilizing Salesforce Technological Product Suites (Data Loader, Workbench, Salesforce Inspector, etc)
Effectively utilizing tools and processes for ticket management (preferable ServiceNow)
Understand third party integration and functionality and impact of these integrations, and ability to document an endtoend process in the whole
Demonstrates abilities and/or a proven record of success as a team player
Understanding personal and team roles
Contributing to a positive working environment by building relationships with team members
Proactively seeking guidance, clarification, and feedback
Providing guidance, clarification, and feedback to lessexperience team members
Strong ability to effectively prioritize and complete simultaneous high priority requests
Years of experience required
3+ yrs
Education qualification
Any UG/PG
Education
Degrees/Field of Study required Master Degree, Bachelor Degree
Degrees/Field of Study preferred
Required Skills
Salesforce Configuration
Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being
No
Job Posting End
